Email is currently the most used communication channel in the business environment. Email etiquette encompasses a set of rules indicating effective, proper and polite ways to behave when using email to communicate. This workshop will teach you the rules regarding how messages should look and what they should contain.


  • Employ effective email etiquette 
  • Reply to emails according to organisational standards 
  • Learn to structure an email 
  • Understanding what an email should contain 

Course Outline:

  • Lesson 1: Understanding email etiquette
  • Lesson 2: Email Form
  • Lesson 3: Email Content
  • Lesson 4: Replying to emails
  • Lesson 5: Specific Situations
  • Lesson 6: Common Mistakes
  • Lesson 7: Practice session


“We are an Investment Company, so our staff needs to be up to date with current email etiquette practices. Barbara came in for 2 consecutive days and did training with 10+ employees, her manner in which she presented the course was intuitive, cutting edge and helped each member become better at their job. She has become our in-house trainer, as she gets results. Great working with you!” 

Jodene – HR Manager – 10X Investments